Connecting to the National Broadcasting Network (NBN)

One of our readers advises that after receiving advice in the mail that the NBN is now available in the area where he lives, he’s considering connecting to it. So he sent an email to one of his technology advisers, who’s had it connected for a few months, asking him what he thought were it’s pros and cons, and got this back.

Sounds like a real “can of worms” and lots of hassles doesn’t it.

More later!

A comment or a question? Email us at info@questionsmisc.info.

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Officeworks – dealing with 2

One of our readers advises that he recently had problems with a printer he bought from the Officeworks store at Northmead in New South Wales – they eventually admitted it was “no good” and needed to be replaced, which it was.

This store has an ordinary email address – northmead@0fficeworks.com.au – which, of course, was used in negotiations over this matter.

AND, and we find this absolutely fascinating!

Officeworks is a subsidiary of Wesfarmers, a conglomerate based in Perth, with, according to the Wikipedia article on it, more than 220,000 employees, and we had previously noted that it has an ordinary email address – info@wesfarmers.com.au – readily available on it’s website, and our reader advises that his emails to the Officeworks store were copied to Wesfarmers, AND, that the Wesfarmers people came back to him promptly and were extremely helpful in the matter.

So, our extremely strong advice to our readers is that, in dealing with any of the Wesfarmers subsidiaries, of which there are many – see their website – that they do the same. Obviously Wesfarmers have people standing by whose job it is to provide such help as may be necessary in such circumstances.

But there’s a problem for you and us – and that’s that for every organisation like Wesfarmers, there are 50 not like it. Telstra, for instance,  according to the Wikipedia article on it, has 150 subsidiaries – can you imagine Telstra ever having people on standby whose job it is to provide assistance to anyone having problems with any of them? Ha ha ha! Ha ha ha!  Ha ha ha!

And we’ve recently come to realise that Apple is the same. As we’ve reported elsewhere, one of our readers has had enormous problems in dealing with one of their stores – yet does Apple have people standing by to provide help? Not that we’ve been able to find.

We could go on and on and on!

The problem is that people standing by costs money, and people who are intelligent, experienced, knowledgable and helpful cost a lot of money. To us it’s a tussle – on the one hand people and organisations wanting to be successful while saving every cent they can, and on the other hand, people like you and us wanting, wherever possible, to only deal with people and organisations that have such people standing by.

Fortunately, separating “the sheep from the goats” is kindergarten stuff. The people and organisations who don’t have ordinary email addresses readily available are seldom worth bothering with, and with those who do, it’s a matter of sending emails to those most likely to be helpful, and going with the ones who provide the best responses.

As we’re always saying – The Bible says, “By their deeds ye shall know them;” these days it’s “By their emails ye shall know them.”

A comment or a question? Email us at info@questionsmisc.info.

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Apple stores and their Genius Bars – dealing with 3

If you use this link, you are taken to a list of all the Apple stores in Australia.

It seems that if you want to email any of them, their ordinary email address is, say, broadway@apple.com. We have used such ordinary email addresses to successfully email 4 of them, and are assuming that it would be the same with the rest.

We provide this information to our readers because, initially, we had quite a lot of difficulty in finding it out. When one of the people at the Castle Towers store at Castle Hill was asked if the store had an ordinary email address, he said that it didn’t.

A person working in the store not knowing that it had an ordinary email address!!!??? – typical of this store!

When a second person was asked, he said that it did, and that he would be able to provide a business card with the email address on it. Five minutes later, he came back saying that for some reason the ordinary email address was no longer on their cards, but he provided a card now which he had hand written castletowers@apple.com. That the ordinary email address was no longer on their business cards was also typical of this store.

Of course, having an ordinary email addresses is one thing, but there being people whose job it is to provide adequate responses to anything sent using these ordinary email addresses is another thing entirely – and it’s clear that the Castle Hill store has hardly any of these. In our experience, the responses they provide, if they provide responses at all, are entirely inadequate.

And when it was thought that they didn’t have an ordinary email address, a “snail mail” letter was sent to them through Australia Post, and they didn’t even respond to it!

And one of our readers reports that the last time he phoned this store, he waited on for 23 minutes before he got to speak to anyone – for about the first 9 minutes, he was told every 30 seconds that there were 2 people in front of him, for about the next 9 minutes he was told that there was one person in front of him, and then for the last 5 minutes he was told every 30 seconds that there was no on in front of him – but still no one came to the phone to speak to him.

And in his last two experiences with consultants on the Genius Bar, with the first one he spent 25 minutes with him without getting a satisfactory solution to his problems, and the second one, a “Josh,” was one of the rudest people he’d ever encountered, who again didn’t provide him with a satisfactory solution to his problems.

And, in another incident, when he asked for help in relation to a technical matter that didn’t seem to be working, he was told, “Oh, it’s not working. I’ll tell the manager about this.” But 10 days later it still wasn’t working – either he hadn’t told the manager about it, or he had, and the manager had done nothing about it.

Fortunately, our experiences with the stores at Penrith, Miranda and Hornsby, although extremely limited, have been much better than our experiences with this store.

A comment or a question? Email us at info@questionsmisc.info.

An 9 Sep. 2019 update: A copy of this post was sent to the Manager of the Castle Hill Apple store 2 days ago for his or her “information and comment.” We’ll let you know if we get a response – we’re not expecting one. All the indications are the he or she doesn’t care.

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Apple stores and their Genius Bars – dealing with 2

Further to this previous post, we’ve discovered that the Apple store at Castle Hill does have an ordinary email address. Two people in the store had said the store didn’t have one, but a third said they did – he said, “I’ll go and get you a business card with the email address on it.” About 5 minutes later he came back, saying that he’d found out that the business cards no longer had the ordinary email address on them, but he gave us a card on which he’d hand written “castletowers@apple.com.”

So a couple of days ago, we started sending emails using this email address – they haven’t been returned, but they haven’t been responded to either.

We’ll let you know if we ever get a response.

To us, there are two types of organisations – those that have people, in their employ or otherwise, whose job it to provide responses to letters sent to them, and those that don’t. The former normally have ordinary email addresses readily available, and the latter, even if they have ordinary email addresses, do everything they can to stop this from being widely known.

Clearly the Apple store at Castle Hill is one of the latter.

A comment or a question? Email us at info@questionsmisc.info.

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The Wesfarmers story

According to the Wikipedia article, Wesfarmers, described as “an Australian conglomerate,” has 223,000 employees, YET, it has an ordinary email address!!!!! –  info@wesfarmers.com.au – which can be readily located if you go to it’s website, AND, there are obviously people whose job it is to provide appropriate responses to emails sent using this email address!!!

(One of our readers reports that, when he was having difficulties dealing with the people in an Officeworks store – Officeworks is one of Wesfarmers subsiduaries – he copied emails to the Officeworks store to Wesfarmers and the Wesfarmers people were SO helpful.)

We think this is remarkable! Why? Because our guess, from our experiences, is that for every organisation like this, there would be 50 that are not like this at all – (1) there are no people whose job it is to provide appropriate responses to letter sent to them, and so, (2) they don’t have ordinary email addresses, as ordinary email addresses make it too easy for people to send them letters seeking information and support etc. etc. etc. With such organisations, even if you find some other way of contacting them, perhaps even going to the trouble of using Australia Post to send them “snail mails,” they don’t provide appropriate responses.

So why are these other organisations like this, when it’s so obvious, or should be, that we, the people, would far sooner deal with organisation like Wesfarmers than with these other organisations? We think it’s because of the expense – people who can provide appropriate responses to emails sent to them have to be intelligent, knowledgeable and experienced, and such people don’t come cheaply. But the exact reason is up to them.

But, to us, the fact that Wesfarmers is like this, provides enormous incentive for people to deal with any of it’s subsidiaries, over others in similar industries – of which there are many.

A comment or a question? Email us at info@questionsmisc.info.

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Apple stores and their Genius Bars – dealing with 1

Today, on Thu. 15 Aug. 2019, we’ve realised something we consider completely bizarre, something that has left us reeling, something which we’re astonished we hadn’t realised before, and that is that Apple stores don’t have an ordinary email address or an email form we can use to contact them, (to us, fax numbers don’t count, they’re SO last century, but they don’t seem to have these either.) If you want to contact them to ask questions or to make complaints etc. etc., the only means of doing it is by, (1) phoning them, which we’ve found can have it’s difficulties,  as you can see in what’s below, or, (2) using Australia post to send them “snail mails,” and our guess is that these probably don’t work either.

To try and find out, we’ve just, on Thu. 15 Aug. 2019, at about 4:00 pm, posted a “snail mail” letter to the manager of the Apple store at Castle Hill, saying.

And, having just got an email advising that there was/is now an Apple store in Miranda, New South Wales, which was/is truly wonderful, we, at the same time,  sent a “snail mail” letter to it’s manager saying.

We’ll let you know if we ever get a response to either of these. Our prediction is that neither of them will respond even if you take the time and trouble to send them a “snail mail” by Australia Post.

A Fri. 23 Aug. update: Nothing yet from either the Castle Hill Apple store or the Miranda Apple store, 8 days later!

A question or a comment? Email us at info@questionsmisc.info.

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How to eject disks from your MacBook.

Use a finger to push down on the button in the top left of your MacBook – the button that’s marked like this.

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How to ensure that USB DRVs appear on your desk top.

(1) Go to “Finder” in the top left corner of your screen/desktop and click on it.

This drop down menu will appear.

(2) Click on “Preferences,” and this will appear.

(3) Make sure that “General” is selected, and the items are ticked as shown, and USB DRVs inserted into your MacBook should alway appear on your desktop, if these things are done.

A question or a comment? Email us at info@questionsmisc.info.

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How to edit the “What this blog is all about” section that appears on your WordPress blog.

When you create a WordPress blog, a “What this blog is all about” section will appear in the top right hand corner of your home page. How do you edit it so that it says what you want it to say.

(1) Open your blog and go to this menu which appears on the right hand side at the bottom.

(2) Click on “Site Admin” and this will appear prominently on the page that appears.

(3) Click on “Customise Your Site” and this menu will appear on the left.

(4) Click on “Site Identity” and this menu will appear.

(5) Type what you want to appear in your “What this blog is all about” section in the space under “Tagline,” and when you have finished, click on “Publish” in the top right hand corner, and what you have typed will appear in the top left corner on the home page of your blog.

A comment or a question? Email us at info@questionsmisc.info.

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For readers wanting to be connected to the internet, the best internet service providers to deal with

Why, when there are Internet Service Providers who have ordinary email addresses readily available and have a track record of providing helpful responses to emails sent to them, would anyone have an interest in any of the rest???

INTERNET SERVICE PROVIDERS for whom we HAVE been able to find an ordinary email address, and when we’ve used this email address to raise questions or problems with them, they’ve provided responses we found helpful.

Aussie Broadband – Website: www.aussiebroadband.com.au. Ordinary email address: support@aussiebroadband.com.au. To view correspondence with Aussie Broadband, use this link.

iiNet – Website:  www.iinet.net.au. Ordinary email address: support@iinet.net.au. To view correspondence with iiNet, use this link.

iPrimus – Website: www.iprimus.com.au. Ordinary email address: customerservice@iprimus.com.au. To view correspondence with iPrimus, use this link.

Vodafone – Website: www.vodafone.com.au.  Ordinary email address: support@vodafone.com.au. To view correspondence with Vodafone, use this link.

INTERNET SERVICE PROVIDERS for whom we HAVE been able to find an ordinary email address, but, when we’ve used this email address to raise questions or problems with them, either they haven’t responded or have provided responses that we felt weren’t particularly helpful, although readers can decide this for themselves after perusing our correspondence with them, or after emailing them themselves.

Activ8me – Website: www.activ8me.net.au. Ordinary email address: customersupport@activ8.net.au. To view correspondence with Active8, use this link.

Southern Phone – Website: www.southernphone.com.au Ordinary email address: info@southernphone.com.au. To view correspondence with Southern Phone, use this link.

INTERNET SERVICE PROVIDERS for whom we HAVEN’T been able to find an ordinary email address.

Dodo – Website: www.dodo.com. Unable to find an ordinary email address as at 15 Jul. 2019.

Exetel – Website: www.exetel.com.au. Unable to find an ordinary email address as at 17 Jul. 2019.

MyRepublic – Website: myrepublic.net. Unable to find an ordinary email address as at 16 Jul. 2019.

Optus – Website: www.optus.com.au. Unable to find an ordinary email address as at 17 Jul. 2019.

TPG – Website: www.tpg.com.au. Unable to find an ordinary email address as at 16 Jul. 2019.

A comment or a question? Email us at info@questionsmisc.info.

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