The Wesfarmers story 1

According to the Wikipedia article, Wesfarmers, described as “an Australian conglomerate,” has 223,000 employees, YET, it has an ordinary email address –  info@wesfarmers.com.au – which can be readily located if you go to it’s website, AND, there are obviously people whose job it is to provide decent responses to emails sent using this email address.

(One of our readers reports that, when he was having difficulties dealing with the people in an Officeworks store – Officeworks is one of Wesfarmers subsiduaries – he copied emails to the Officeworks store to Wesfarmers and the Wesfarmers people were SO helpful.)

We think this is remarkable! Why? Because our guess is that for every organisation like this, there would be 50 that are not like this at all – (1) they don’t have an ordinary email address, and, (2) even if you find some other way of contacting them, perhaps even going to the trouble of using Australia Post to send them a “snail mail,” there are obviously no people whose job it is to respond in any way.

A comment or a question? Email us at info@questionsmisc.info.

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Apple stores – dealing with

Today, on Thu. 15 Aug. 2019, we’ve realised something we consider completely bizarre, something that has left us reeling, something which we’re astonished we hadn’t realised before, and that is that Apple stores don’t have an ordinary email address or an email form we can use to contact them, (to us, fax numbers don’t count, they’re SO last century, but they don’t seem to have these either.) If you want to contact them to ask questions or to make complaints etc. etc., the only means of doing it is by, (1) phoning them, which we’ve found can have it’s difficulties,  as you can see in what’s below, or, (2) using Australia post to send them “snail mails,” and our guess is that these probably don’t work either.

To try and find out, we’ve just, on Thu. 15 Aug. 2019, at about 4:00 pm, posted a “snail mail” letter to the manager of the Apple store at Castle Hill, saying.

And, having just got an email advising that there was/is now an Apple store in Miranda, New South Wales, which was/is truly wonderful, we, at the same time,  sent a “snail mail” letter to it’s manager saying.

We’ll let you know if we ever get a response to either of these. Our prediction is that neither of them will respond even if you take the time and trouble to send them a “snail mail” by Australia Post.

A question or a comment? Email us at info@questionsmisc.info.

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How to eject disks from your MacBook.

Use a finger to push down on the button in the top left of your MacBook – the button that’s marked like this.

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How to ensure that USB DRVs appear on your desk top.

(1) Go to “Finder” in the top left corner of your screen/desktop and click on it.

This drop down menu will appear.

(2) Click on “Preferences,” and this will appear.

(3) Make sure that “General” is selected, and the items are ticked as shown, and USB DRVs inserted into your MacBook should alway appear on your desktop, if these things are done.

A question or a comment? Email us at info@questionsmisc.info.

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How to edit the “What this blog is all about” section that appears on your WordPress blog.

When you create a WordPress blog, a “What this blog is all about” section will appear in the top right hand corner of your home page. How do you edit it so that it says what you want it to say.

(1) Open your blog and go to this menu which appears on the right hand side at the bottom.

(2) Click on “Site Admin” and this will appear prominently on the page that appears.

(3) Click on “Customise Your Site” and this menu will appear on the left.

(4) Click on “Site Identity” and this menu will appear.

(5) Type what you want to appear in your “What this blog is all about” section in the space under “Tagline,” and when you have finished, click on “Publish” in the top right hand corner, and what you have typed will appear in the top left corner on the home page of your blog.

A comment or a question? Email us at info@questionsmisc.info.

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For readers wanting to be connected to the internet, the best internet service providers to deal with

Why, when there are Internet Service Providers who have ordinary email addresses readily available and have a track record of providing helpful responses to emails sent to them, would anyone have an interest in any of the rest???

INTERNET SERVICE PROVIDERS for whom we HAVE been able to find an ordinary email address, and when we’ve used this email address to raise questions or problems with them, they’ve provided responses we found helpful.

Aussie Broadband – Website: www.aussiebroadband.com.au. Ordinary email address: support@aussiebroadband.com.au. To view correspondence with Aussie Broadband, use this link.

iiNet – Website:  www.iinet.net.au. Ordinary email address: support@iinet.net.au. To view correspondence with iiNet, use this link.

iPrimus – Website: www.iprimus.com.au. Ordinary email address: customerservice@iprimus.com.au. To view correspondence with iPrimus, use this link.

Vodafone – Website: www.vodafone.com.au.  Ordinary email address: support@vodafone.com.au. To view correspondence with Vodafone, use this link.

INTERNET SERVICE PROVIDERS for whom we HAVE been able to find an ordinary email address, but, when we’ve used this email address to raise questions or problems with them, either they haven’t responded or have provided responses that we felt weren’t particularly helpful, although readers can decide this for themselves after perusing our correspondence with them, or after emailing them themselves.

Activ8me – Website: www.activ8me.net.au. Ordinary email address: customersupport@activ8.net.au. To view correspondence with Active8, use this link.

Southern Phone – Website: www.southernphone.com.au Ordinary email address: info@southernphone.com.au. To view correspondence with Southern Phone, use this link.

INTERNET SERVICE PROVIDERS for whom we HAVEN’T been able to find an ordinary email address.

Dodo – Website: www.dodo.com. Unable to find an ordinary email address as at 15 Jul. 2019.

Exetel – Website: www.exetel.com.au. Unable to find an ordinary email address as at 17 Jul. 2019.

MyRepublic – Website: myrepublic.net. Unable to find an ordinary email address as at 16 Jul. 2019.

Optus – Website: www.optus.com.au. Unable to find an ordinary email address as at 17 Jul. 2019.

TPG – Website: www.tpg.com.au. Unable to find an ordinary email address as at 16 Jul. 2019.

A comment or a question? Email us at info@questionsmisc.info.

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5G help? When will 5G be available in Australia?

6 .. 9 Jul. 2019 correspondence with Vodafone, using their ordinary email address – support@vodafone.com.au.

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A question or a comment? Email us at info@questionsmisc.info.

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5G in Australia – questions and answers about 1

See the Wikipedia article on 5G.

See this quote from this article.

In simple terms, it seems to us that if readers are connected to the internet, (which they obviously must be, otherwise they wouldn’t be able to read this post,) then it’s claimed for 5G that it provides considerably faster access to it, to the extent that’s it claimed for it, as we read recently, that it will provide, “almost unimaginable experiences,” which has us fascinated. What could this possibly mean?

By the way, we recently emailed one of our readers who’s recently signed up with the NBN asking him how he was going with it, and the answer came back – “very slow  frequently down.” Is it likely to be like that with 5G at all?

Perhaps this is too simple, but it seems to us that there are only three questions to be answered about it. (1) When will it be available where I live? (2) How much does it cost? (3) How easy it it to give it a trial and discontinue using if we feel it’s not worthwhile?

A comment or a question? Email us at info@questionsmisc.info.

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Officeworks – dealing with

Using the ordinary email address – northmead@officeworks.com.au – an email was sent to the Officeworks store at Northmead, NSW, on 19 Jun. 2019, saying.

This was received the next day from the store manager.

This was responded to the next day with.

As no response had been received to this, a reminder was sent on 29 Jun. 2019 @ 1.30 pm.

In response to this reminder, this was received.

(This email was sent by Rob at 6.19 am on a Monday morning! – so Rob was on the job pretty early.)

This was responded to with.

Officeworks, is, of course, a subsidiary of the Perth based Wesfarmers conglomerate, and, in the emails sent to Officeworks, a copy was always sent to Wesfarmers, using their ordinary email address as displayed prominently on it’s webpage – info@wesfarmers.com.au – in case there were any people in Wesfarmers who were interested.

A comment or question? Email us at info@questionsmisc.info.

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Telstra – dealing with 7

Telstra seems to be everywhere on the internet lately, as though a new Telstra is on the way. Some of the articles on it just make us laugh – like this one, by Andrew Penn, it’s CEO, (since 1 May 2015,) himself.

We don’t go back 100 years, but we go back to the 1960s. And in the 1960s and 1970s you had to bribe Telstra people to get even basic things done, like getting extra phone lines, and we remember that in the 1980s you had to appeal to your local Federal member of Parliament for help before they did anything – which entitles one to be a bit cynical don’t you think.

We cut off all dealings with Telstra 10 years ago, vowing to never have anything to do with them again, ever.

And when you read of two of their customers, in late 2017, more than 2 and a half years after Mr Penn took over the reins, (view this post,) after trying for 4 months to get Telstra to be at all helpful, staging a sit-in in one of their shops and the 3 Police men called to eject them being more helpful with the technology than the Telstra employees, with the Telstra case manager still not prepared to talk to them, this would seem to be a sound decision don’t you think?

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