JustAnswer – dealing with

Use this link to go to post 1, dated 4 Jun. 2018.

Use this link to go to post 2, dated 22 Jan. 2020.

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Apple Support – a summary

As we’ve often reported, we read once – “What technology enables, happens.”

What technology enables is for there to be an ordinary email address, just one for the whole world, which people can use when, in dealing with Apple, they need help or information on Apple generally, or any of it’s products, and when they use it to send an email, firstly, they get a email by return, acknowledging the exact email that’s been sent, – not an automated response acknowledging “an email,” and, secondly, that they get, in due course, (there’s seldom any real urgency,) what we like to describe as the “best information article in the whole wide world,” that provides a precise response to their email, not simply advice that they need to trawl through acres and acres of stuff in various locations scattered over the internet, to get an answer to their question, or, as an alternative, a suggestion as to another email address which might enable them to get the best possible outcome.

So why is this not happening? – it’s got us completely and utterly mystified!

(Perhaps our readers know of such an address or addresses already in existence – if so, we would be so grateful if they could provide us with their details, to help us, when we need help, which we could also share with our other readers.)

Is there no demand for such an ordinary email address? To us, that’s incredibly unlikely!

Doesn’t Apple realise that there’s a demand for such an ordinary email address? Again, to us, that’s incredibly unlikely!

Are there not enough people in the whole wide world, when it doesn’t matter where they are, who are capable of providing high quality answers? Again, to us, that’s incredibly unlikely!

Is Apple not prepared to pay people to provide high quality answers? To us, this is the most likely answer – they think they can be successful enough without being up for the expense involved in having people to provide answers? Our answer to this is – time will tell! In relation to this, we have become aware of people that believe that Apple’s best days are well and truly behind them. To us, they wouldn’t have to pay for people to answer questions, just pay people to locate the best people in the whole wide world to answer questions, and that paying people to do this, would, for Apple, be well and truly worthwhile. To the extent that they provide any help and information at all, everything is about making things easier and cheaper for Apple, not for those seeking help and information.

We, ourselves, often feel that not getting a good solution to a problem we’ve come up against in our dealing with Apple is holding us back in our technology experience, and we’re sure we’re not alone, and, if in those circumstances, we always knew of  good way to get a solution, we would be in the sort of world we dream of.

What’s needed to bring about the world we dream of, if Apple is not going bring it about, is incredibly simple – it’s that there are people who earn a living by, (1) providing high quality responses to requests for help and information on technology matters, (or any other matters for that matter,) or, (2) where they can’t provide them, details on other people who perhaps can. Anyone can do it, and they can be anywhere in the world.

We’re spending more and more time searching for such people. If any any of our readers need help or information, email us at info@questionsmisc.info – we may already be able to refer you to someone who can provide the help and information you need, ideally someone who’s helped us, and our referral won’t cost you a cent.

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Apple support 6

In our previous posts we’ve raved on about the extent to which we think Apple support is atrocious. But we’ve recently made a discovery that, as far as we’re concerned, changes everything. And that is that Apple has a chat facility – in just a few minutes we can be chatting with an Apple person, presumably an Apple expert! If you click on this link, you are taken to 8 simple steps, which, if you take them, you are ready to start a chat within 4 or 5 minutes.

(Of course, Apple COULD make this even easier. If you click on this link, you are taken to a website which has the chat facility on it’s home page. Such a luxury! – when you need help or information, you can start typing yourself immediately, and, on the 3 or 4 occasions when we’ve done this with this chat facility someone has starting typing things back within 3 or 4 minutes. And, with this chat facility, within 3 or 4 minutes of the chat concluding, you get an email providing a transcript of the chat which includes links that are ready to use – we’re yet to find out whether this happens with Apple chats.)

Admittedly, we’ve only had one Apple chat so far, but with this once, the outcome was highly satisfactory. As we have more Apple chats, we’ll know more – and we’d love to hear from readers how they’ve got on.

Of course, what’s best is if, when we need help and information, we can email our requests off, and get responses that provide that help and information precisely, but, it seems to us that being able to engage in chats is by far the next best thing.

We’re always talking about something we read once – that, “Whatever technology enables, happens.” And one of the things technology enables is for there to be people who earn a living by providing responses to requests for help and information, about anything, and when they themselves, don’t know answers, they can engage in chats – in other words paying people to do the chatting for us will be an alternative to us engaging in chatting ourselves.

In relation to this, it would appear to be madness for people to be using the consultants at Apple Genius bars when they can engage in chatting. Talking to people at Apple Genius bars involves making appointments, which isn’t always easy, travelling to and from the Apple stores, waiting around if the consultants are running late, dealing with consultants can lack courtesy and who often don’t seem to know what they’re talking about, and never ending up with anything in writing. Yet we’ve heard that, just with the Castle Hill genius bar, 400 people a day do it.

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Consultants we can chat with

We’ve recently come across an organisation with a website that incorporates a chat facility enabling us to chat readily with one of it’s consultants – www.itstrategic.com.au. If you click on it’s website, this appears on it’s home page,

enabling you to start chatting as soon as a consultant is available. So far we’ve found that, on the two occasions in which we’ve had a chat, a consultant became available within 5 minutes.

In our second chat, when we enquired as to the cost of chatting, we were provided with this link – https://itstrategic.com.au/s/IT-Strategic-Services-Products-Rates.pdf – which took us to at least 12 pages of stuff, which included the information that their basic hourly rate is $180, and that they have an ordinary email address – enquire@itstrategic.com.au.

One interesting aspect of dealing with IT Strategic, which we’ve not come across before, is that, within a few minutes of concluding a chat with them, you receive an email setting out the chat’s details, and including links. Shown below is what we received in relation to our second chat. (It would be so great if this happened when you had chats with Apple!)

Chatting obviously has it’s pros and cons. We’re still thinking about how much we’ll use IT Strategic’s chat facilities, and the chat facilities of any other organisations we come across.

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

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Apple support 5

To us there are two things in every situation – firstly, how things are, and secondly, what, if anything, is to be done about how things are.

In relation to Apple support, how things are, is that, if, for example, anyone emails the Bondi Apple store seeking help and/or information, as we reported in this previous post, this is the sort of reply they get.

Not high quality at all you would think. But does Apple care?

To us, if Apple cared, they would have an ordinary email address, there could be just one for the whole world, which could be used by people to report to it’s top management people how they were getting on in dealing with Apple and it’s products. To us, such an email address would always enable these people to know how things are. But it appears they don’t have the slightest interest in how things are – they have obviously  decided that Apple can be successful enough without there being such an email address.

And perhaps they’re right – perhaps, the people, you and I, are going to continue to deal with Apple and it’s products, while nothing is to be done about how Apple stores like the Bondi Apple store are.

Or perhaps not??? Time will tell.

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

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A list of Australian Apple Consultants

To view a list of 24 Australian Apple Consultants, use this link.

We are continually adding to this list.

3 Jan. 2020.

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Apple support 4

We are starting in the business of finding people who can provide help and information on any problems we or our readers may be experiencing in dealing with Apple and it’s products.

If any of our readers need assistance in dealing with Apple or any of it’s products, use info@questionsmisc.info to email the details to us – it’s highly unlikely that we will be able to provide any help, we don’t claim to be Apple experts ourselves, but we guarantee to send your email on to at least 10 people, (not disclosing your name in any way,) who may be able to provide the help you need and to pass any responses on to you, for which we will expect no payment.

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

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Apple support 3

This has just, (on Mon. 30 Dec. 1919 @ 11.53 am,) been emailed to the Bondi Apple Store. And the same email was emailed to the Hornsby Apple Store at about the same time.

We don’t expect to get any responses, in fact, we’ll be flabbergasted if we do, but we’ll let you know if we do. (There are 8 Apple stores in the Sydney Metropolitan area, and we intend, as time allows, to email the other 6, but expect that they’ll all be the same.)

We say we’ll be flabbergasted, because you would think that it would be so much in their interests for Apple to make it as easy as possible for people to deal with it and it’s products, and that the obvious way to do this would be for them to ensure that anyone sending emails seeking assistance in dealing with them and their product received quality responses, especially when it would seem to us that ensuring this would be so easy to do. But we’ve never come across the slightest indication that they’re doing this.

To us, Apple is like most organisations – everything about their so called “support” is designed to make things easy for Apple. If we Google “Apple Support,” we’re taken to acres and acres of stuff which we’re expected to comb through to find the precise help and information we’re looking for. What we’re looking for is people who will make things easy for us, the people, you and I – who will respond to our requests for help and information with responses that are no larger than an A4 page, perhaps with a number of links, and who we can email back if anything requires further explanation.

A 3 Jan. 2020 update:

A response from the Hornsby Apple Store received on 2 Jan. 2020.

A response from the Bondi Apple Store received on 2 Jan. 2020.

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

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WPBeginner – dealing with 2


An email just sent, (on Sat. 21 Dec. 2019,) to WPBeginner using the ordinary email address on their website.

We’ll let you know if we get a response.

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

A Sat. 28 Dec. 2019 update: On Tue. 24 Dec. 2019, a reply was received which included this.

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Apple v Microsoft

We’ve known of someone, now in his 50s, who’s been an Apple person since he was given an Apple 2 computer in 1980, when he was 12 – working on computers, all day every day since then, in his adult life being a computer professional. But, we’ve recently become aware that, about 12 months ago, he switched to Windows, and when we asked him recently whether he’d had any second thoughts about this, his reply, was, “Not for a moment.” And when we asked him why, he sent us this.

To make a comment, ask a question, or to join our mailing lists, email us at info@questionsmisc.info.

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