JustAnswer – pros and cons 1

On the face of it, JustAnswer would seem to have a lot of what we’re looking for.

But there are two problems with it.

Firstly, it doesn’t seem to give you a choice as to which “expert” you consult. We have just gone to their website, and this is what has come up quite randomly.

It says that “3 Lawyers are Online Now,” and it has a photo of a lawyer, Tina, at the top, who is said to  have 8775 “Satisfied Customers,” but goodness knows why, because it doesn’t seem that you can consult her – the only person it seems you can consult is a “Pearl Wilson,” who’s described as a “Lawyer’s Assistant.”?????

The whole emphasis is on being able to consult someone NOW and it’s supposed to be good enough for you to consult someone that JustAnswer has vetted. To us, in 99 cases out of 100, we want to get our answers from people we have grown to respect and trust, even if it takes a week!

Secondly, before they do anything, you are asked to pay $5.00 upfront, and while this is a nominal amount, in paying it you provide details of your Credit Card, PayPal etc account which enables them to take further amounts as they see fit, and stories abound on the internet of customers claiming that they have taken money they shouldn’t have taken. It seems that if you complain enough about them doing this, they may refund monies they shouldn’t have taken, but they rely on the fact that lots of people can’t be bothered complaining enough. There is nothing wrong with them asking for some money upfront, but ideally you should be able to pay this without putting them in a position where they can take whatever further monies they feel like taking.

We don’t claim to know too much about JustAnswer – perhaps readers could share their experiences. But, above all, we feel that when there are so few “experts” that we know from our own experiences that we can really trust, we should be able to consult them, if appropriate.

We think that people who have even 8 people around them that they truly respect and trust to advise and inform them – and with modern technology, those people can be on the other side of the world – are the luckiest people in the world!

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Getting answers to our technology questions over the internet 3

We have often written about our dream, and that is of a world in which, whenever any of us have a technology question or problem, there’s an ordinary email address we can use to describe it to someone, resulting in us getting back, for a reasonable fee, a superbly helpful solution.

The easy part for this world to come about is for there to be people who have the solutions – it’s easy because these people exist already. For every possible technology question or problem, there’s at least one person somewhere in the world who has the solution – they don’t have to carry out any research to come up with the solution because they already know it as part of their occupations, work they do every day.

So what are the problems?

Firstly, finding exactly the right person or people.

Secondly, inducing them to spend some of their valuable time in addressing our questions and problems.

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Telstra – dealing with 6

Further to our 18 Mar 2018 post which includes this paragraph:-

this is a tweet from Matt Dooley in relation to these events:-

So, for Matt Dooley, after 4 months of dealing with Telstra, trying to “get his NBN connection properly installed,” and the intervention of 3 Police Officers, which has been quite helpful, it’s “all still barely working and the case manager refuses to call me.”

If we go to the Telstra website and click on “Support,” we are taken to pages and pages of stuff. Hopefully, everything we might ever want to know is there somewhere. But WE are supposed to find it!!!??? To us, this is nothing short of bizarre!

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An Apple technology tip

The above will give you some idea of what this tip is all about. To view it in full, click on this link which takes you to a page on one of our websites – we think that some articles are too big to put in full on blogs.

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Tiger Technologies – dealing with 1

Tiger Technologies is a web hosting organisation based in the US – we were put onto it by an adviser when we first started working with blogs and websites, and it’s the only one we’ve ever used, so we don’t know about other hosting organisations, but we have always found them great.

As an example, in relation to a problem we’d been trying to fix ourselves for 2 or 3 days, eventually this email was sent to them.

In little more than an hour we had a reply saying, amongst other things, “we would recommend clearing your cashe in your Web browser,” (whatever that meant,) and providing 7 steps to take to do this – we printed these 7 steps out, to make them easier to follow, and took them. And the problem was gone!

If only all our technology problems were solved so easily!

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Optus – dealing with 1

The headline to an article in today’s, the 23 May 2018, edition of the Sydney Morning Herald.

You will be taken to this article if you click on this link. As you will see, it says that Optus ranks as “Australia’s third largest NBV provider.”

Does it make you wonder how much you can ever rely on anything Optus tells you in the future?

Several years ago we came across this book entitled “How to Motivate People,” in which  the author talks about what he calls the greatest management principle in the world – “THE THINGS THAT GET REWARDED GET DONE.”

What needs to be realised is that the thing that often gets rewarded the most in organisations, in money, of course, is doing the wrong thing by their customers/clients, and misleading their customers/clients and others, and the only thing that stops them doing these things is the so-called regulation agencies, who are often/mostly quite hopeless.

So does the fact that Optus got “caught” this time mean that we will always be able to trust any thing they say in future? Ha ha ha! Ha ha ha! Ha ha ha!

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Telstra – dealing with 5

One of this morning’s headlines:-

Why would their customers have “taken to social media to report problems?” Probably because, knowing Telstra, they wouldn’t have any ordinary email addresses or email forms to enable customers to quickly and easily report their problems directly to Telstra.

We’re reminded of these Dilbert cartoons.

If any of our readers ever comes across a half decent response from Telstra, please send us a copy – we’d be more than happy to give it all the publicity we could.

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Telstra – dealing with 4

An account of some dealings with Telstra put together with one of our readers.

In our busy lives these days we need to be dealing with organisations that have ordinary email addresses readily available, and when these ordinary email addresses are used to send them letters, we get replies that are helpful, upfront and honest, reasonably promptly. For Telstra to be ever at all like this seems like a million miles away.

The reason we place so much emphasis on ordinary email addresses and ordinary emails is that they make it so easy for the top management in organisations to be made aware of how people and other organisations are getting on in dealing with their organisation. But, of course, have any of our readers ever got the slightest indication that anyone in the top management of Telstra is interested in this sort of thing, even if it was put right in front of them? Ha ha ha ha! Ha ha ha ha! Ha ha ha ha! Let us know, anybody, if we’re wrong.

Of course, if anyone can ever provide us with an ordinary email address we can use to send their top management a copy of this post and our other posts on Telstra, for their information and comment, we would be more than happy to do so. So far we haven’t been able to find one, despite a lot of searching.

And, of course, everything depends on the competition – whether there are others that are better than Telstra for what we need. We certainly think so!

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How to Install and configure Akismet. HOW TO 1

This Google search result explains what Akismet is:-

If you click on this link, you will be taken to an article, part of which is a section headed, “How to install and configure Akismet.” Although we are yet to check it out fully, our first impressions are that it’s one of the best guides as to how to carry out a technology task we’ve ever come across. Amongst other things it has lots of screens shots of what it’s talking about – something that is missing in most such guides. It’s perfect for what we are always talking about – printing it out and following it’s instructions step by step.

As we’ve often said, “We have a dream,” and that dream is for a world in which, whenever we want to carry out a technology task, there’s a guide like this one to help us – a world which we think is a million miles away at present.

A 19 May 2018 update: Of course, if the person or organisation you want to deal with has an ordinary email address, and and when you use it to send letters and you get good replies, you seldom need guides like the ones described above. This seems to be the case with Akismet. We have very limited experience with them – but they have an ordinary email address – support@akismet.com – and when we have used it to send them 2 letters we have got 2 more than satisfactory replies.

We would be interested in what experiences any of our readers have had with them.

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Getting answers to our technology questions over the internet 2

We’re in the very very early stages of putting together a list of people and organisations who can provide us with answers to our technology questions – if we have a technology question, we can pay someone to provide us with the answer, as an alternative to us trying to search out the answer ourselves.

But we’re finding difficulty in locating people who are used to helping people in the ways we mostly want to be helped. They are used to helping people (1) in face to face consultations, or, (2) over the telephone, or, (3) with TeamViewer and other similar ways.

But when we have a question like, “How to create a Google Account?” we don’t want to go to the length of having a face to face consultation, if that was physically possible, which it usually isn’t; we don’t want to be talking over the telephone; we don’t want to be working with anyone with TeamViewer or anything like that; we want to get an email like this which we can print out and follow.

This is how we feel. Do any of our readers feel the same?

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