In this previous post we made this comment:-
Why is it that even major organisations don’t seem to have anyone who has this job, or if they do, providing reasonable responses to reasonable emails seems way beyond them.
This was recently emailed to Akismet:-
A reasonable enough email we would have thought. But, as we’ve described in our previous post, the response was atrocious! It told us that for us to get their service to work on a second site, we would have to do this and this and this, but it showed it as already working on 3 sites! And it attached one of their keys any way, which we’ve utilized, and it seems to be working fine – except it’s marked on email as spam and it seems pretty clear that it isn’t.
And then a couple of days later we got this:-
So some buttons to push?
It might have been different if they’d said, “Here’s an ordinary email address, (a different one to the one we’d already used,) you can use to provide us with comments as how you got on. And we’d had any belief that we would have got a reasonable email back saying something like, “Oh that wasn’t very good was it. Perhaps our Diana P needs some more training.”
We don’t think we’ll bother. If they were taking any notice of the buttons that were being pushed, were sure they wouldn’t have sent us such a bad reply in the first place.
Another example. As we’ve mentioned before, when, some time ago, we had a fairly big little problem with a product we’d bought at Bunnings, who would spend millions and millions of dollars on TV advertising, when we emailed them a complaint, it was obvious that they had no one whose job it really was to handle such complaint, and the person who did handle it, handled it atrociously.