Apple support 3

This has just, (on Mon. 30 Dec. 1919 @ 11.53 am,) been emailed to the Bondi Apple Store. And the same email was emailed to the Hornsby Apple Store at about the same time.

We don’t expect to get any responses, in fact, we’ll be flabbergasted if we do, but we’ll let you know if we do. (There are 8 Apple stores in the Sydney Metropolitan area, and we intend, as time allows, to email the other 6, but expect that they’ll all be the same.)

We say we’ll be flabbergasted, because you would think that it would be so much in their interests for Apple to make it as easy as possible for people to deal with it and it’s products, and that the obvious way to do this would be for them to ensure that anyone sending emails seeking assistance in dealing with them and their product received quality responses, especially when it would seem to us that ensuring this would be so easy to do. But we’ve never come across the slightest indication that they’re doing this.

To us, Apple is like most organisations – everything about their so called “support” is designed to make things easy for Apple. If we Google “Apple Support,” we’re taken to acres and acres of stuff which we’re expected to comb through to find the precise help and information we’re looking for. What we’re looking for is people who will make things easy for us, the people, you and I – who will respond to our requests for help and information with responses that are no larger than an A4 page, perhaps with a number of links, and who we can email back if anything requires further explanation.

A 3 Jan. 2020 update:

A response from the Hornsby Apple Store received on 2 Jan. 2020.

A response from the Bondi Apple Store received on 2 Jan. 2020.

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