Connecting with the internet – iiNet 7

An email sent to iiNet at Wed 25 Apr 2018 at 7.58 pm.

Part of an automated response received 1 minute later.

Talking to their so-called “Support Team” on the telephone as an option?? Ha ha ha ha! Ha ha ha ha! Ha ha ha ha! One of our readers, a long time iiNet user, has told us that she had spent 12 hours on the telephone talking to their “Support Team” about problems she was experiencing and still hadn’t got anywhere!

If EVER we get anything in writing from them we’ll let you know.

A 7 Jun 2018 update: (43 days later.) No response yet.

We are always on the lookout for people and organisations who come over as have highly trained people in their employ whose job it is to provide helpful responses to reasonable emails from customers or potential customers who may have any problems or questions. Is iiNet like that? Not that we’ve experienced. But readers don’t have to take our word for it – they can email them themselves.

What is worse? That with the iiNets of this world, emails like ours never get to their top management people, or, they do, but their top management people never do anything about the issues raised.

Perhaps they find that having websites with lots of BIG sexy pictures on them and slogans like:-

and ratings like this:-

are good enough.

Sucked in, guys!

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