Miscellaneous comments 3

When we need help with a technology problem or question, we’re looking for a “person” – not people, not an organisation but a “person,” the best person in the whole wide world to help us. It doesn’t matter whether that person works for a multi-billion dollar organisation, or on his own in his home, what matters is that they can respond helpfully by email to our emails. And with modern technology it doesn’t matter where in the whole wide world that person is.

We’re always saying what a huge advance it was when, five or six hundred years ago, mankind moved from monks in monasteries writing on animal skins with pens made of feathers to printing presses and paper, but this advance is completely dwarfed by what has happened in the last 30 to 40 years or so with the internet, emails and so on.

Having the sort of backup we’re looking for is feasible, it’s just got to be brought about. And so far it seems that not many people are thinking this way.

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