A recent headline.
See more in this article. It makes us laugh that the conduct for which Telstra has been fined is described as a “billing blunder.” It wouldn’t have been a “billing blunder” at all – it would have been a quite deliberate scheme to increase profits.
Of course we don’t have to wait for the Australian Competition and Consumer Commission to get around to telling us what the Telstras of this world are like – that they are capable of charging customers for digital content they do not want and can’t sign out of easily. We can just send them an email about any problems we might encounter in dealing with them and see how we get on – except that with Telstra, we’ve never been able to find an ordinary email address we could use to send them anything!!! If you click on https://www.telstra.com.au/support can anyone make sense of what comes up?
As we keep saying, “By their emails ye shall know them.”
One of our readers tells us that he’s been dealing with Telstra since the the 1970s, and that in those days, if you wanted more phone lines etc. you had to bribe people, something that his company did a number of times, that’s how it was. Of course, in the 1970s there weren’t the different options that are available these days.